FAQs & Troubeshooting
Subscriptions & Plans
How do credits work and what if they are done?
For every meeting recorded with Jamie, one credit is charged, regardless of the duration of the meeting. However, for meetings shorter than 5 minutes, no credit is charged.
Below you can see how many credits you have depending on what plan you are:
Jamie has several plans to fit different needs, from individuals just starting out, to large teams with more meetings.
Once you have used all your credits in Jamie, your meeting notes will be locked, and you will need to upgrade to a paid plan to access them. This can be either because you reached the maximum credits of your free or paid plan.
If you want to continue using Jamie, please upgrade to a larger plan or wait until your plan is renewed.
Free
0€Meeting credits: 10 per monthMeeting duration limitation: 30m per meeting
Plus
25€ per monthMeeting credits: 20 per monthMeeting duration limitation: 2h per meeting
Pro
47€ per monthMeeting credits: Unlimited per monthMeeting duration limitation: 3h per meeting
Team plan & Enterprise (on request)
For company plans, please contact our team at support@meetjamie.ai
FAQs
What happens when you go over the limit?
What happens when you go over the limit?
Once you go over the meeting credit limit or extend the duration limit, your summary will be locked. But don’t worry! Once you approach your credit limit or meeting duration limit, Jamie will remind you.This gives you the chance to stop the meeting if you don’t want to upgrade.To unlock any meeting summaries for meetings that went over time, simply upgrade to one of the paid plans.
Where can I see how many credits I have used?
Where can I see how many credits I have used?
In your settings under billing, you can see how many credits you have on a monthly basis and how many you have already used.
How to see when your plan renews?
How to see when your plan renews?
Just go to your settings and click on billing. It will show you your current plan, how many credits you have used, and when the plan will be renewed.
How can I cancel my subscription?
How can I cancel my subscription?
To cancel your subscription, go to your billing settings, click on your current plan name to open the upgrade dialog, and select the Free plan.